Excellent Customer Service Representative Wanted

Customer Service Position Overview We are seeking a Customer Service Officer to support our team in delivering exceptional customer experiences across our shopping centers.This role is responsible for providing clear directions, information on upcoming mall events, and assisting customers at the Information Desk.The ideal candidate will possess excellent communication skills, a strong understanding of customer service principles, and the ability to work in a fast-paced environment.Key Responsibilities: Maintain up-to-date knowledge of mall services, amenities, and promotions to ensure seamless day-to-day operations.Ensure smooth day-to-day operations of the Customer Service Information Desk under supervisor guidance.Assist customers by providing clear directions, information, and answering queries.Handle and resolve customer complaints with courtesy and professionalism.Execute gift card programs and handle payment handling according to established policies.Requirements: High school diploma or equivalent required.2+ years' experience in Customer Service field in a reputable shopping center or luxury hotel industry.We Offer: A friendly work environment where everyone shares positive vibes and is excited about our future.An opportunity to work with over 45,000 diverse and talented colleagues.A chance to deliver great moments for everyone, every day.