Sales Leader - Consumer Banking

Key Account Manager Position This is a full-time opportunity. Division: Personal, Wealth & Business Banking JOB PURPOSE: Achieve growth and sales targets by managing Relationship Managers & third-party sales teams. Oversee and guide third-party sales teams to meet personal loan & credit card targets, maintaining a customer-centric approach. Monitor performance, ensuring all sales efforts align with FAB standards and regulations. ACCOUNTABILITIES: Core Responsibilities Conduct regular team meetings to discuss sales progress and share best practices, including one-on-one meetings with Relationship Managers for performance and development. Oversee and guide the performance of channel partners selling loans and cards, set sales targets, and monitor progress. Regularly review sales reports to identify trends and areas for improvement. Lead and manage Relationship Managers to achieve sales targets for loans, cards, and other financial products. Develop, coach, and mentor team members to enhance skills and performance, fostering a high-performing team culture. Ensure team compliance with policies, standards, and regulatory requirements, and that they are well-trained on products, policies, and selling techniques. Collaborate with Credit, Product, Policy, and Contact Centre teams to align sales strategies and gather feedback for product development. Support the team by resolving disputes, technical issues, and service-related matters to maximize performance. Provide management with regular reports on channel performance, risks, and opportunities for improvement. Inspire and motivate team members by setting clear goals, providing feedback, and fostering a results-driven culture. Manage conflicts and challenges effectively, organize and supervise team activities, and ensure work aligns with SOP guidelines. Develop operational guidelines, provide feedback and coaching, and identify opportunities for process improvements. Ensure adherence to SOPs, policies, codes of conduct, and service standards, taking disciplinary actions when necessary. Deliver high-quality customer service through channel partners, resolve complaints promptly, and work to improve customer satisfaction. Minimum Qualifications: Bachelor's Degree in Business Administration, Finance, Banking, or related field. At least 5 years of experience in consumer banking and managerial roles. Good product knowledge and understanding of banking industry trends and market pricing.