Guest Experience Manager

Guest Experience Manager We are seeking a skilled Guest Experience Manager to join our team.This role is responsible for developing and implementing strategies that align with guest excellence and the company's signature guest experience.The ideal candidate will have a strong background in hotel operations, excellent communication skills, and the ability to inspire and motivate a diverse team.Job Description In this role, you will be responsible for: Developing methodologies, frameworks, and strategies aligned with guest excellence and the company's signature guest experience.Complying with quality standards for products and services in line with the company's brand and operational standards.Ensuring all employees receive service quality training.Advising management on compliance issues and conducting quality-related activities, including internal audits and validating quality processes to maintain standards.Championing the Guest Engagement Platform.Coordinating with management for guest expectations & satisfaction analysis to enhance service quality.CX Management Strategic Collaboration: Fostering collaboration and innovation with relevant divisions to ensure proper execution of all CX activities and events.Event Planning and Quality Oversight: Managing and enhancing hotel experiences by developing and executing signature activities and events focused on customer engagement and satisfaction. Maintaining oversight of consistency and quality, ensuring programming is aligned with the company's value, current trends, and guest interests.Revenue Enhancement: Collaborating with respective division heads to drive revenue through innovative CX experiences and programming, aligned with broader business goals.Required Skills and Qualifications To be successful in this role, you will need: A minimum education of bachelor's degree in Hotel Management or a relevant discipline.A minimum of 3-5 years in hotel operations or a relevant equivalent field.Knowledgeable in hotel operations, e.g., Front Office, Executive Floor, Housekeeping, Food & Beverage, Events, etc.Good English communication skills, both written and spoken.Exceptional communication, negotiation, and interpersonal skills, with a keen attention to detail.Strong leadership and team management skills with the ability to inspire and motivate a diverse team to achieve excellence.Creative mindset with a passion for innovation and a commitment to delivering memorable guest experiences.Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.Benefits This role offers a range of benefits, including: A competitive salary.A comprehensive benefits package.Ongoing professional development opportunities.A supportive and collaborative work environment.Others This role requires: Representing the company's brand and its values at all times.Establishing and maintaining strong relationships with key stakeholders, both internal and external.Sourcing local and international content and connecting/collaborating with stakeholders to enhance guest experiences.Any other duties as assigned by the General Manager.Accountabilities As a Guest Experience Manager, you will be accountable for: Delivering exceptional guest experiences and promoting graciousness.Leading by example and cascading the company's culture to all colleagues.Being a change agent, agile, adaptive, and open to new ideas and approaches.Fostering a culture of continuous improvement.