Trainer/ Quality Analyst

Trainer/ Quality Analyst - Contact Center (Bilingual - English/ Arabic)Join to apply for the Trainer/ Quality Analyst - Contact Center (Bilingual - English/ Arabic) role at Concentrix Trust & Safety.This role involves delivering client-focused training to new hires, updating training materials, and mentoring trainers. The Trainer I will be responsible for ensuring workforce readiness and maintaining certification in the Trainer Certification Program (101/102). Key responsibilities include monitoring student progress, delivering engaging training sessions using various modalities, preparing training materials, and evaluating training effectiveness.Qualifications include a Bachelor's Degree in a related field, bilingual proficiency in English (B2+ level) and native Arabic, experience in training methodologies, excellent communication skills, and proficiency in Microsoft Office. The role requires a proactive attitude, attention to detail, and the ability to build strong relationships.This is a full-time, entry-level position based in Abu Dhabi, within the IT Services and IT Consulting industry. The job involves supporting the transition of agents from training to production and contributing to continuous learning initiatives.Additional Details Location: Abu Dhabi, Khaleej Area Seniority level: Entry level Employment type: Full-time Job function: Education and Training Concentrix is an equal opportunity employer. This job posting is active and not expired.#J-18808-Ljbffr