Shipping Coordinator

Job Description We are seeking an exceptional individual to fill the role of Customer Service Executive. This is a challenging and rewarding position that requires excellent communication skills, attention to detail, and the ability to work well under pressure.The primary responsibility of this position is to provide outstanding customer service by effectively handling front-facing end-to-end activities related to sales and all relevant interactions/correspondence with customers/internal stakeholders.Booking coordination with customers for bookings and booking-related queries.Coordination with customers & operation team and follow-up with them until containers are loaded & discharged at destination.Haz, Flexi, Special cargo (OOG) approval follow-up with Dg desk with all slot operators.Coordination with customers and Ops Team for issuing forms and for after cut-off via permission & all terminal-related queries and discrepancy.Providing information to customers relating to vessels updates.Preparing Partner & DF customers Balance to Load (BTL) allocation.Preparing Cargo Booking Forecast (CBF) as per partner format.Preparing rate sheet & update to pricing department for filing slot rate.In addition to providing exceptional customer service, you will also be responsible for: Dispute coordination, follow-up on and closure: Timely action and escalation of complaints, potential issues related to late gate-in, trans-shipment delays, invoicing errors to concerned stakeholders.Constant and urgent follow-up with concerned internal/external parties to ensure timely and accurate info relayed back to customers.Required Skills and Qualifications To be successful in this role, you must possess: Minimum 2 years' experience in the Container Shipping industry.Export shipping processes and documentation working knowledge is a must.MS Office Applications especially Excel.Benefits This is a full-time position that offers: A dynamic and professional work environment.Opportunities for career growth and development.A competitive salary and benefits package.Others This position requires: Pleasant, patient listening skills.Customer-oriented attitude.Attention to detail, error-free working.Ability to work well under pressure in a fast-paced environment.Flexible, willing approach to adjust to new systems/processes when applicable.Seniority Level Entry level Employment Type Full-time Job Function Customer Service Industries: Maritime Transportation, Boilers, Tanks, and Shipping Container Manufacturing, and Shipbuilding