Team Leader

Join or sign in to find your next job Join to apply for the Team Leader (Reactivation & Retention) role at Qureos Continue with Google Continue with Google1 week ago Be among the first 25 applicants Join to apply for the Team Leader (Reactivation & Retention) role at Qureos Job Title: Team Leader – Reactivation & Retention (i Gaming)Location: Dubai (Onsite)Department: Customer Lifecycle Management Employment Type: Full-time Salary: AED 2000 – 2200/month Joining: Immediate Joiners Preferred About The Role We are seeking a proactive and experienced Team Leader to lead our Reactivation & Retention efforts in the i Gaming sector. The ideal candidate must have a strong understanding of Indian online gaming platforms and player behavior, with proven experience in managing performance-driven teams and implementing win-back strategies.Key Responsibilities Lead the Retention & Reactivation team to achieve daily KPIs and targets.Plan and execute strategies to re-engage churned or inactive players via calls, SMS, email, and in-app chat.Monitor team performance and campaign conversion metrics; provide coaching and feedback.Ensure compliance with internal policies and responsible gaming standards.Train and guide agents on upselling, cross-selling, and customer engagement tactics.Maintain accurate records and feedback for continuous improvement.Work with BI and Product teams to optimize segmentation and personalization.Drive customer loyalty and boost player lifetime value.Requirements2–4 years of i Gaming retention/reactivation experience; at least 1 year in a team lead or senior role.Strong knowledge of Indian gaming platforms and player engagement tactics.Hands-on experience with CRM tools and multichannel outreach systems.Strong analytical skills and understanding of KPIs (churn, ARPU, LTV).Excellent leadership, communication, and coaching abilities.Available to join immediately in Dubai.Willing to work rotational shifts, including weekends.Preferred Fluency in Hindi, English, and one or more regional Indian languages (e.g., Tamil, Telugu, Bengali, Marathi).Experience with tools like Optimove, Salesforce, Freshdesk, Zendesk.Exposure to international player bases (India, Pakistan, Bangladesh, Nepal, etc.).Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Marketing and Sales Industries Technology, Information and Internet Referrals increase your chances of interviewing at Qureos by 2x Get notified about new Marketing Team Lead jobs in Dubai, Dubai, United Arab Emirates.Assistant Manager - Marketing (Emiratised Role)Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray Category Growth & Marketing Assistant Manager CBD Assistant Manager In-Store Marketing UAEDubai, Dubai, United Arab Emirates 14 hours ago Cluster Marketing Manager - Dubai Hotels Dubai, Dubai, United Arab Emirates 2 hours ago Marketing Manager – Al Zorah Beach Resorts in Ajman, UAEWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr