Technical Support Specialist

IT professionals with a passion for problem-solving and innovation are invited to apply for this exciting opportunity.Job Description This is an ideal position for individuals who thrive in dynamic environments and possess excellent technical skills. As an Assistant ICT Engineer, you will be responsible for providing IT support to administrative and educational staff within the school.Install, configure, and maintain servers, PCs, peripherals, IT equipment, packaged software, antivirus programs, utilities, tools, and patches.Administer and upgrade the school's computer network infrastructure to ensure optimal performance and security.Verify functionality of all new equipment prior to deployment.Troubleshoot issues related to hardware, software, network infrastructure, applications, viruses, and security threats.Set up IT equipment in offices, classrooms, and labs, including user accounts and profiles.Respond promptly to emergency classroom calls involving equipment, software, or network problems, and provide technical support for educational software projects.Prioritize reported issues based on severity and coordinate with relevant parties (vendors, suppliers, etc.) for resolution.Engage with users to assess IT needs, recommend best practices, and implement effective solutions to support teaching and administrative goals.Manage and ensure compliance with procedures related to data backups, software updates, data transfers, imports/exports, and system restoration as needed.Maintain records of site software licenses and alert relevant parties regarding required upgrades or renewals.Keep an up-to-date inventory of all hardware, software, and associated credentials.Required Skills and Qualifications Bachelor's degree in Computer Science or a related field.Minimum of two years of hands-on experience in managing and maintaining ICT infrastructure, preferably within a school environment.Strong communication skills, keen attention to detail, and effective technical problem-solving abilities.Benefits The successful candidate will have the opportunity to work in a dynamic and supportive environment, with access to ongoing training and professional development opportunities.Others GEMS Education is committed to safeguarding and promoting the welfare of all its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.