Client Service Representative

Job Description We are seeking a highly organized and detail-oriented individual to join our team as a Client Service Representative. This role will involve providing exceptional customer service to clients, managing multiple projects simultaneously, and ensuring timely delivery of results.Key Responsibilities: scheduling bulk telephone consultations for client service teamsmanaging multiple client organization requests and responding within a timely mannercoordinating with advisors and clients to confirm telephone consultationsmaintaining an updated status of client telephone consultationshelping to qualify advisors and confirming suitability for consultationsfollowing multiple work streams to assist project managers and other team members in organizing client requests and tracking progress on projectsassisting with ad-hoc client service requests Required Skills and Qualifications Education: A degree in business administration or a related field is preferred Experience: 1-3 years of experience in a high-volume call center environment Skills: a strong attention to detail and excellent follow-up skillsthe ability to develop systems of organizationexcellent time management skills and the ability to multitaskthe ability to work as part of an international team and independentlyan excellent sense of urgency and responsiveness Benefits Offices: Located in the heart of Dubai at the DIFCCareer Growth: A progression plan for career growth Private Medical Insurance: Including dental coverage Guidepoint CSR Programs: Opportunities to participate in Guidepoint's community service initiatives Fun Team Events: Activities and outings with the office team Stocked Pantry and Breakfast Offerings: A well-stocked pantry and breakfast options available Flexible Work Arrangements: The option to work from home one day per week Easy Access to Public Transportation: Convenient access to public transportation About Us We are a rapidly growing global organization with a network of experts and employees spread across multiple countries. Our company provides expert services that empower clients to access new industries, stay up-to-date on trending topics, and validate qualitative insights. We are committed to creating an equitable and welcoming environment for our community.We are an equal opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.