Technical Support Specialist

The Technical Support Specialist will be a key member of our team, responsible for providing expert technical support to customers. This role involves working with customers to resolve technical issues, improving product functionality, and building long-term relationships.Key Responsibilities: Provide fast, effective, and expert resolution to customers' technical issues.Support developers using HERE Location APIs and create code samples, tutorials, and technical articles for the developer community.Manage incident response and escalation, and facilitate root cause analysis.Improve the product portfolio by gathering customer insights and requirements for product development and innovation.Required Skills and Qualifications: Bachelor's degree in Computer Science or related field.Strong problem-solving, analytical, and troubleshooting abilities.Solid experience with SQL, GIS, DBMS.Experience with Java, C++, Python, and web development is recommended.Familiarity with location technologies including map tiles, geocoding, search, navigation, GPS, routing, positioning, rendering, and traffic.Excellent oral and written communication skills (technical and non-technical).5+ years of relevant technical experience, with 2+ years in technical pre-sales, technical customer support, technical consulting, or similar customer-facing roles.What We Offer: A challenging opportunity to work on intellectual problems.Variety in the types of projects, lots of innovation, and emphasis on making processes efficient.We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.