Real Time Analyst

Real-time Monitoring of all service channels to ensure service delivery within SLA agreements .Managing escalations, outages, and system issues.Responsible for updating and maintaining attendance information and presence reporting.Providing support to team leaders in the use of workforce management.Analytical skills.Understand customer demand and ensure forecasting and planning are optimized.At least two years' experience Workforce Planning within Contact Centers, especially within the Health Care sector Either UAE resident or able to relocate on a short notice Fluency in Arabic and English Job Title: Real Time Analyst Job Description Key responsibilities of the position: Real-time Monitoring of all service channels to ensure service delivery within SLA agreements .Managing escalations, outages, and system issues.Responsible for updating and maintaining attendance information and presence reporting.Providing support to team leaders in the use of workforce management.Applicant profile: Analytical skills.Understand customer demand and ensure forecasting and planning are optimized.Good communication skills.At least two years' experience Workforce Planning within Contact Centers, especially within the Health Care sector Either UAE resident or able to relocate on a short notice Fluency in Arabic and English Location: ARE Dubai - Property# BCB2 515, Dubai Commer City Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1602686Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Project Management and Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Concentrix by 2x Sign in to set job alerts for "Workforce Management Analyst" roles.HR Analyst - Onboarding

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