Customer Service Representative (225-702)

Customer Service Representative (225-702)Join or sign in to find your next job Join to apply for the Customer Service Representative (225-702) role at TALENTMATEContinue with Google Continue with Google Customer Service Representative (225-702)Join to apply for the Customer Service Representative (225-702) role at TALENTMATEJob Description As a Customer Service Representative, you will play a crucial role in fostering positive relationships with our clients and customers. Your primary responsibility will be to efficiently address customer inquiries and resolve any issues they might encounter, ensuring a seamless and satisfactory customer experience. Your communication skills and ability to empathize with customers will be essential in delivering top-notch service. You will be the first point of contact, representing the company's values and brand, and creating trust and satisfaction at every interaction. Your role is pivotal in maintaining customer loyalty and contributing to the overall success of the organization. You will also work collaboratively with other departments to improve the customer experience and provide valuable feedback to management regarding customer issues and potential solutions.Job Description As a Customer Service Representative, you will play a crucial role in fostering positive relationships with our clients and customers. Your primary responsibility will be to efficiently address customer inquiries and resolve any issues they might encounter, ensuring a seamless and satisfactory customer experience. Your communication skills and ability to empathize with customers will be essential in delivering top-notch service. You will be the first point of contact, representing the company's values and brand, and creating trust and satisfaction at every interaction. Your role is pivotal in maintaining customer loyalty and contributing to the overall success of the organization. You will also work collaboratively with other departments to improve the customer experience and provide valuable feedback to management regarding customer issues and potential solutions.Responsibilities Handle inbound customer inquiries via phone, email, or live chat efficiently.Resolve customer complaints in a professional and empathetic manner.Document and update customer records based on interactions and transactions.Provide accurate information regarding products, services, and promotions.Communicate effectively with customers to ensure their needs are met satisfactorily.Identify and escalate complex or unresolved issues to appropriate departments.Assist customers in troubleshooting and navigating company websites or systems.Maintain a positive and courteous demeanor in all customer interactions.Proactively follow up with customers to ensure their issues are completely resolved.Collaborate with team members to enhance customer service strategies and processes.Collect and input feedback to help improve the overall customer experience.Stay updated on product knowledge and industry trends to assist customers effectively.Requirements High school diploma or equivalent; a degree in communication is preferred.Proven experience in a customer service or call center role is required.Exceptional verbal and written communication skills are necessary.Strong problem-solving skills and the ability to think on your feet.Proficiency in using CRM software and customer support tools is essential.Ability to work independently as well as part of a dynamic team.Excellent time management skills and attention to detail are crucial.Job Details Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Sharjah Company Website: https: //www.talentmate.com Job Function: Customer Service Company Industry/Sector: Recruitment & Staffing What We Offer About The Company Searching, interviewing and hiring are all part of the professional life. 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If you suspect any fraud or malpractice, email us at abuse@talentmate.com.Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TALENTMATE by 2x Sign in to set job alerts for "Customer Service Representative" roles.Continue with Google Continue with Google Continue with Google Continue with Google Guest Relations Executive - F&B Service (Iliana Pool Club)- Jumeirah Marsa Al Arab Guest Relations Executive (seasonal) - F&B Service - Jumeirah Burj Al Arab Customer Care Support (Internship)- Dubai, UAEVirtual Customer Service Executive - Emiratized Role Dubai, Dubai, United Arab Emirates 9 hours ago Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker)Customer Support Executive (Chat and Voice)Patient Relations Executive - Arabic or Tagalog Speaking - Jumeirah Village Circle, Dubai Customer Service Officer-Corporate Office Dubai, Dubai, United Arab Emirates 19 hours ago Customer Service Executive with Aesthetic Clinic in Dubai We're unlocking community knowledge in a new way. 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