Technical Support Expert

Technical Service Support Specialist We are seeking a highly skilled Technical Service Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance to customers via phone, email, and live chat.Job Description: The successful candidate will have the opportunity to engage with a wide range of customers while helping them solve their technical needs. This involves diagnosing issues, troubleshooting problems, and delivering solutions in a timely and efficient manner.The Technical Service Support Specialist will be part of a dynamic team and will have the opportunity to work collaboratively with other team members to resolve complex issues promptly.Key Responsibilities: Provide technical assistance to customers via phone, email, and live chat.Diagnose technical issues and offer step-by-step troubleshooting solutions.Celebrate milestones with customers to understand their specific needs and technical problems.Collaborate effectively with other team members to resolve complex issues promptly.Document all interactions in the company's customer support system efficiently.Follow up with customers to ensure their issues are fully resolved and they are satisfied.Requirements: Proven experience in a technical support or customer service role.Fluency in English is essential.Strong technical aptitude with an ability to learn new software quickly.Excellent problem-solving skills and ability to work under pressure.Strong communication skills and a customer-focused attitude.Benefits: Friendly and supportive work environment.Ongoing training and development opportunities.A competitive salary and benefits package.