Head Waiter/Waitress

Join to apply for the Head Waiter/Waitress role at Hyde Johannesburg Rosebank Join to apply for the Head Waiter/Waitress role at Hyde Johannesburg Rosebank Get AI-powered advice on this job and more exclusive features.Company Description SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.Company Description SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.Job Description Ensure the day to day operation is smooth in the restaurant Assist the leadership team of the restaurant in achieving high guest satisfaction Guide and lead the server in the restaurant Perform the duties of supervisor on regular basis Maximize sales potential and encourage up selling in order to maximize rates.Ensure cash floats are secured at all times.To work within budgeted costs To minimize abuse of operating equipment To ensure that requisitions for supplies are completed, delivered and accounted for.To minimize the use of overtime To ensure that there is enough operating equipment at all times.To record all voids, and report any payment discrepancies to Restaurant Manager.To follow Company procedures when handling cash, credit cards and cheques.To see guests concerning all complaints and report all complaints to Manager.To liaise with colleagues over guests requirements and needs.To ensure handover at shift end and beginning.To liaise with Head Chef on a regular basis.To liaise with Reception on a regulars basis.To gain customer feedback at all times.To complete a full report of the day's events in the Management Report Book.Create and maintain a personal and respectful rapport with regular guests.Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc.Support all other revenue centers in the hotel such as Rooms and Events To be results driven and totally accountable.Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/requested.Undertake regular inspections to ensure that the company's assets are well maintained and protected.Ensure that the business is seen as a respected, important member of the community by local influencers.Carry out any other duties as are within the scope, spirit and purpose of the job as requested.Qualifications Minimum 2 (two) years' management experience in Restaurants and Bars.One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel Enter and locate work related information using computers and/or point of sale systems Possess a gracious, friendly, and fun demeanor Ability to multitask, work in a fast paced environment and have a high level attention to detail Strong verbal and written communication skills in English Maintain positive and productive working relationships with other employees and departments Ability to work independently and to partner with others to promote an environment of teamwork First name *This field is required.Last name *This field is required.Email *Your email address is required.Phone *This field is required.Resume *. 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If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *This field is required.Thank you for applying Good luck Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Hyde Johannesburg Rosebank by 2x Sign in to set job alerts for "Head Waiter" roles.Assistant Restaurant Manager (Specialty Coffee)Assistant Restaurant Manager - Arabic Speaker Assistant Restaurant Manager at Inter Continental Dubai Marina Hotel & Residences Assistant Restaurant Manager at Inter Continental Residences Dubai Business Bay Waiter/ess (Seasonal) - F&B Service - Jumeirah Al Naseem Waiter/ess - F&B Service - Jumeirah Al Naseem Waiter/ess - Pool and Beach - Jumeirah Beach Hotel Dubai, Dubai, United Arab Emirates 8 hours ago Senior Waiter/ess - F&B Service - Jumeirah Al Naseem We're unlocking community knowledge in a new way. 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