IT Systems Support Specialist

Job Description We are seeking an experienced IT Support Technician to join our team. In this role, you will be responsible for providing technical support to end-users of Parsons personal computers, workstations, and related software and hardware.Your primary focus will be on analyzing and resolving common technical issues, questions, and problems with the standard Parsons hardware and software configurations.You will work closely with senior Service Desk staff and other Parsons IT groups to ensure that all service requests are handled efficiently and effectively.In addition to your technical skills, you must have excellent customer service skills and be able to communicate complex technical information in a clear and concise manner.As a key member of our team, you will have the opportunity to develop your skills and knowledge in a fast-paced environment.Required Skills and Qualifications High School Diploma or Engineering Degree0-1 years of related work experience providing support to end-users, working in an IT support role, or working in the MIS environment A knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology, including a variety of computer models, printers, and peripherals Familiarity with the MIS environment and knowledge of the assigned area Good customer service skills Ability to identify, analyze, and resolve common technical issues, questions, and problems with the standard Parsons hardware and software configurations Written and oral communication skills appropriate for an IT helpdesk role Must be a UAE National Benefits We offer a range of benefits to our employees, including competitive salaries, comprehensive health insurance, and generous leave policies.We also invest heavily in the development of our employees, providing training and opportunities for career advancement.Others We are committed to equality and diversity in the workplace and welcome applications from candidates of all backgrounds.Please note that we reserve the right to close the job application process at any time, so it's essential to apply as soon as possible.