CRM Executive

We are looking for a detail-oriented and proactive CRM Executive to manage and optimise our CRM systems and client relationships in Dubai's fast-paced real estate market. The ideal candidate will have strong experience in CRM management, client communication, and database maintenance, providing key support to our sales team. This role is integral in ensuring client satisfaction and seamless sales processes, while maintaining accurate data and fostering strong customer relationships.Major Tasks / Responsibilities CRM Management: Oversee and maintain the CRM system, ensuring that all client, property, and sales data is updated accurately and promptly.Client Communication: Serve as the main point of contact for client inquiries, providing timely responses, personalised assistance, and maintaining high customer service standards.Client Data Management: Input, organise, and maintain client information and sales activities in the CRM system, ensuring accuracy and efficiency.Sales Process Support: Assist the sales team by tracking client interactions, generating leads, and ensuring smooth coordination between sales activities and CRM usage.Reporting: Generate detailed CRM reports, including sales activity, client engagement, and performance metrics, to keep the sales team and management updated.Assist in segmenting the client database for targeted outreach, ensuring personalised communication with prospects and existing clients.Process Improvement: Continuously improve CRM processes, ensuring the system is being used effectively to boost customer engagement and sales success.Training and Support: Provide support and training to the sales team on the effective use of the CRM system to enhance productivity.Requirements and Skills Minimum of 3 years of experience in a CRM-focused role, ideally within the UAE real estate market.Strong proficiency in CRM software and systems management (real estate-specific CRM experience is a plus).Excellent organisational skills and attention to detail.Strong communication skills with the ability to build and maintain positive relationships with clients.Proficiency in Microsoft Office Suite (Word, Excel, Power Point, Outlook).Ability to work independently and in a collaborative team environment.Familiarity with OQOD, Mullak systems, and other real estate-related platforms is a plus.Experience in Sales Force software.Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service and Administrative Referrals increase your chances of interviewing at SOL Properties by 2x Sign in to set job alerts for "Customer Relationship Management Executive" roles.Customer Relationship Management Specialist Marketing Executive - Customer & Technology - UAEMADA National Leaders Pathways - E-Commerce Business Development Executive (Media & Marketing Agency)Cluster Business Development Executive - Sales & Marketing - Inter Continental Hotels Group Dubai Festival City Performance Marketing Executive (Arabic Speaker)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr