Customer Success Manager

Customer Success Manager (Technical), UAECustomer Success Manager (Technical), UAE1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.At Algo Sec, What you do matters Over 2,200 of the world's leading organizations trust Algo Sec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.At Algo Sec, What you do matters Over 2,200 of the world's leading organizations trust Algo Sec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.Join our global team, securing application connectivity, anywhere.We are the leader in hybrid, multi-cloud cybersecurity for secure application connectivity in a hybrid world. Our AI-driven platform provides visibility, real-time threat detection, and compliance automation for enterprise customers. With strong market traction, year on year ARR growth and profitable, we are entering a high-growth phase as we go deeper into cloud and looking for a proven sales leader to scale revenue and expand our go-to-market reach globally.We are hiring a Customer Success Manager to join our Sales team.CSMs are strategic and technical advisors who help our enterprise customers adopt, optimize, and expand their use of Algo Sec's solutions. As a CSM, you'll own post-sales success, driving adoption, value realization, and customer satisfaction while partnering closely with Sales, Technical Services, Product, and Engineering. You'll combine relationship management with a strong grasp of IT security infrastructure to guide customers through successful adoption and expansion.Reporting to: VP, Global Customer Success Location: Dubai,United Arab Emirates (Home office)Responsibilities Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization.Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans.Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts.Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential.Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights.Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.Advocate Internally: Represent the customer's voice and ensure their needs are championed across the organization.Requirements5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.Proven experience managing strategic and enterprise-level customers with measurable success.Strong understanding of network security, governance, audit, risk, and compliance practices.Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits).Excellent consulting, project management, and data-driven decision-making skills.Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN).Resilient and adaptable in dynamic, fast-paced environments.Executive presence and ability to manage high-stakes conversations and escalations.Willingness to travel up to 50% of the time Advantages Experience with Salesforce.com and Gainsight.Fluent Arabic speaker.Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.Algo Sec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Computer and Network Security Referrals increase your chances of interviewing at Algo Sec by 2x Get notified about new Customer Success Manager jobs in United Arab Emirates.Dubai, Dubai, United Arab Emirates 7 hours ago Abu Dhabi Emirate, United Arab Emirates 2 days ago Corporate Bank - Customer Service Manager - Associate / Assistant Vice President Customer Experience and Partnerships Manager Dubai, Dubai, United Arab Emirates 3 hours ago Ras al-Khaimah, United Arab Emirates 2 weeks ago Senior Customer Success Manager (Travel Industry experience required)Abu Dhabi Emirate, United Arab Emirates 1 week ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr