Reservation Agent (Arabic-Speaking)

Guest Service Specialist We are seeking a Guest Service Specialist to join our dynamic team. In this role, you will be responsible for handling reservation inquiries via phone, email, and online systems, as well as ensuring efficient and accurate booking of reservations for our restaurants and events.The ideal candidate will possess excellent communication skills, both in English and Arabic, with the ability to multitask and provide exceptional guest experiences. You will work closely with the front-of-house team to ensure smooth guest service, handle special requests, dietary preferences, and VIP reservations with attention to detail.To succeed in this role, you should have a minimum of 2 years' experience in a similar position within hospitality or upscale dining venues. Proficiency in Seven Rooms and Microsoft Office Suite is also required.Key Responsibilities: Handle reservation inquiries via phone, email, and online systems.Ensure efficient and accurate booking of reservations for our restaurants and events.Provide exceptional guest experiences through effective communication and problem-solving skills.Collaborate with the front-of-house team to ensure smooth guest service.Handle special requests, dietary preferences, and VIP reservations with attention to detail.Requirements: Minimum 2 years' experience in a similar role within hospitality or upscale dining venues.Excellent communication skills in English and Arabic.Strong attention to detail and ability to multitask.Proficient in Seven Rooms and Microsoft Office Suite.What We Offer: A dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.Seniority level: Entry level Employment type: Full-time Job function: Customer Service and Other Industries: Hospitality and Restaurants