Training Quality Assurance Manager

About the Role As a key member of our team, you will be responsible for ensuring the strategic alignment and quality assurance of training programs. This involves ensuring they meet internal standards, external benchmarks, and other key requirements.You will lead the development and execution of quality assurance frameworks, ensuring all learning programs are impactful, efficient, and adhere to international best practices, the needs of the learners, and the corporate values of the organization.Key Responsibilities: Develop and drive a comprehensive quality assurance strategy and framework for training programs.Establish policies and procedures for monitoring and evaluating training quality.Oversee the design and implementation of program evaluation strategy, including processes, learner feedback, performance assessments, and instructor evaluations.Lead continuous improvement initiatives based on findings from evaluations, assessments, and audits.Oversee the development and quality assurance of training materials, courses, and curricula to ensure alignment with organizational and industry standards.Requirements: Completed degree or honors in a related discipline and/or any other relevant field of study.10+ years of experience in In-Flight Services / In-flight Administration, and/or extensive experience in learning and development, leading large-scale change and transformation initiatives within the airline industry or training/educational organizations.Proven ability to manage teams and drive quality assurance initiatives in these environments.Strong background in quality management systems, including audit processes, and continuous improvement methodologies.Excellent written and verbal communication skills to engage with internal and external stakeholders.Advanced analytical capabilities to evaluate data, assess training materials, and ensure compliance with quality standards.Strong ability to identify issues and develop effective solutions to improve training quality.Understanding of the training sector and the challenges involved in delivering high-quality education and training programs.Familiarity with learning management systems (LMS), data analysis tools, and training delivery technologies.Benefits: Tax-free salary and benefits package.Professional development opportunities to further your career with the organization.The chance to work in a modern cosmopolitan city offering one of the most desirable lifestyles in the world.About Us: We are a highly profitable business with a turnover of approximately $18.4 billion and over 50,000 employees. We comprise dnata, one of the largest air services providers globally and Emirates airline, the Group's rapidly expanding and award-winning international carrier.