Front Desk Receptionist

Job Title: We are seeking a skilled Guest Service Representative to join our team. This role is ideal for individuals who possess excellent communication and interpersonal skills, with a strong focus on delivering exceptional guest experiences."

Primary Responsibilities: Maximize room sales and revenue by providing top-notch service to guests.Create accurate guest name lists and prepare for arrivals and departures.Greets guests warmly upon check-in and check-out, addressing them by name and ensuring a smooth registration process.Assist guests with transportation arrangements, luggage, payment, and other needs during their stay.Escort guests to their rooms and inform Guest Service Attendants of room numbers.Showcase hotel features and facilities to guests, highlighting the best amenities we have to offer.Follow up on guest requests and inquiries in a timely and professional manner.Recommend food and beverage outlets, as well as entertainment options, to enhance the guest experience.Brief next shift personnel on key issues and hand over responsibilities at the end of each shift.Provide information, directions, and services based on hotel standards and policies.Operate the Business Center, offering secretarial services and handling documents and information.Ensure prompt delivery of mail and messages.Familiarize yourself with cashier policies, credit cards, traveler's cheques, currencies, and foreign exchange.Control and distribute guest room keys efficiently.Maintain high standards of performance, adhering to hotel and company policies.Inform management of guest feedback or unusual events.Familiarize yourself with hotel emergency procedures.Administrative Responsibilities: Evaluate tasks effectively and complete them within deadlines.Conduct daily briefings and de-briefings in the absence of supervisors.Recommend corrective actions for unfavorable variances.Suggest effective duties to ensure sufficient manpower.Foster communication within and across departments.Prepare business volume and revenue reports.Attend departmental meetings.