Information Technology Associate

Modon Abu Dhabi Emirate, United Arab Emirates Get AI-powered advice on this job and more exclusive features.Department: Digital and Technology Job Purpose: To support day-to-day operations, digital project execution, and application lifecycle management within Modon Communities. This hybrid role combines application techno-functional support, vendor coordination, and process-led digital enablement for systems such as Real Estate ERP, CAFM/CMMS, CRM, and customer portals.The Associate will assist in ensuring robust application performance, successful project delivery, and overall digital enhancement aligned with Modon's strategic goals.Key Roles, Responsibilities & Duties: 1. Application Support (Techno-Functional)Serve as primary liaison for Lo B users for Real Estate ERP, CAFM, CRM, and other operational systems.Translate business requirements into functional/system specifications and user stories.Participate in application configuration, testing, and deployment coordination.Manage access, releases, and end-user support with vendors/internal teams.Prepare SOPs, training materials, and conduct knowledge transfer sessions.2. Project Management & Execution Coordinate planning, execution, monitoring, and closure of digital projects.Maintain RAID logs, timelines, and resource maps; escalate risks or blockers.Manage project documentation: charters, scope, and deployment plans.Facilitate stakeholder workshops, meetings, and vendor coordination.Ensure adherence to timelines, scope, budget, and quality objectives.Collaborate with internal units (Operations, Leasing, FM, Security) to finalize cross-functional needs.Work with software vendors/consultants for issue resolution, enhancements, and UAT.Contribute to RFPs, vendor evaluations, SOWs, SLAs, and change requests.4. System Integration Awareness & Data Handling Understand integration points (ERP–CRM, CAFM–Io T, Portals–APIs) for troubleshooting and enhancement.Validate and cleanse data sets; contribute to reporting and insights.Coordinate with IT infrastructure/platform teams to ensure performance.Provide dashboards and reports on system usage, incidents, and project status.Identify opportunities to optimize processes and improve system utilization.Maintain application documentation and contribute to rollout playbooks.Qualifications: Bachelor's Degree in Computer Science, Information Technology, or a related technical field.Certifications in PMP, Agile, or ITIL are an added advantage.Experience & Competencies: Experience: 7–10 years overall experience, including: 3–5 years in application or ERP functional support roles.2+ years in IT project engagement/coordination.Working knowledge of system integrations (CRM–ERP, APIs), mobile apps, and cloud-hosted applications.Strong analytical and problem-solving skills.Excellent collaboration and stakeholder communication.Efficient multitasking and priority management.Experience in solution design and documentation.Hands-on in UAT coordination, user training, and system walkthroughs.Comfortable with ERP, centralized IT, and hybrid digital environments.Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Information Technology Industries Holding Companies and Real Estate Referrals increase your chances of interviewing at Modon by 2x Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 6 hours ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 7 months ago Lab Specialist – Information Security Engineering Technology Abu Dhabi Emirate, United Arab Emirates 2 weeks ago Abu Dhabi Emirate, United Arab Emirates 2 weeks ago Abu Dhabi Emirate, United Arab Emirates 3 weeks agoe Gate Developer & Electronic Engineer - Abu Dhabi Abu Dhabi Emirate, United Arab Emirates 1 day ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED3,000 - AED7,000 1 day ago Abu Dhabi Emirate, United Arab Emirates 3 weeks ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr