Call Center Manager - Customer Experience Expert

Be You Clinics is seeking an experienced Head of Call Center. The ideal candidate will have a background in customer service, demonstrating the ability to understand and meet customer needs.Key Responsibilities: Hire, train, and onboard new call center representatives to meet quotas.Manage outbound team operations, driving sales growth and customer satisfaction.Process weekly sales leads reports for management, providing actionable insights.Provide ongoing coaching and support to team members, fostering a positive work environment.Communicate company goals clearly to staff, promoting a culture of excellence.Create presentations to motivate and educate staff, driving performance improvement.Handle conflict resolution between staff and customers, ensuring a high level of customer satisfaction.Conduct customer surveys to ensure quality control, making data-driven decisions.Requirements: 5+ years of experience as a call center manager in a healthcare setting.Experience managing a professional team, with a proven track record of success.Seniority Level Director Employment Type Full-time Industry Hospitals and Healthcare