Spa Supervisor

Direct message the job poster from izil Beauty Job Summary: The Spa Supervisor plays a crucial leadership role, ensuring the smooth daily operations of the spa while delivering exceptional customer service. This position involves supervising spa therapists, front-of-house staff, spa receptionists, and attendants. The Spa Supervisor acts as the key link between therapists and the spa manager and is responsible for maintaining high standards of treatments, training staff, and optimizing spa profitability.Key Responsibilities Operational Management Develop and enforce Spa Standard Operating Procedures (SOPs) to maintain high-quality service.Oversee spa treatments, ensuring they comply with company standards and legislation.Assist in payroll duties, attendance tracking, and scheduling staff shifts.Manage bookings, payments, and consultation processes to enhance the guest experience.Assist the Spa Manager in stock control, including weekly and monthly inventory checks.Monitor spa equipment and materials, ensuring proper use and maintenance.Handle store-related tasks as required, ensuring seamless coordination with inventory and product management.Guest Experience & Customer Relations Ensure guests receive a high standard of service, addressing inquiries and concerns professionally.Handle customer feedback efficiently, escalating issues where necessary to improve products and services.Train and mentor staff to provide an exceptional guest experience.Promote spa services and products to enhance sales and client engagement.Staff Training & Development Plan, coordinate, and supervise training for all spa staff, ensuring they are proficient in various treatments.Provide product knowledge training and follow-up to ensure staff confidence in promoting spa products.Lead by example and foster a positive work environment for staff development.Establish and maintain effective employee relations to promote teamwork and efficiency.Health, Safety & Compliance Ensure compliance with spa security, fire, health, and safety regulations.Monitor cleanliness and hygiene standards across all spa areas.Oversee the proper sanitization of equipment and treatment rooms.Qualifications & Experience Education & Certifications Diploma or certification in massage therapy, body treatments, or beauty therapy from a recognized institute.CIDESCO/CIDTAC or equivalent qualification in spa supervision.A management course in team leadership and customer service is a plus.Strong leadership and communication skills.Minimum of 3 years of supervisory experience in the spa industry.Hands-on experience in managing day-to-day spa operations.Knowledge of spa treatments, retail sales, and product promotions.Proficient in computer operations for booking systems and inventory management.Ability to work independently and as part of a team.Strong problem-solving and decision-making skills.Personal Attributes Positive Attitude: Maintains an approachable and professional demeanor.Customer-Focused: Passion for providing a luxury guest experience.Adaptability: Flexible to handle different work situations and responsibilities.Professionalism: High grooming and presentation standards.Time Management: Ability to multitask and prioritize responsibilities effectively.Self-Motivated: Works proactively with minimal supervision.Why Join Us?As a Spa Supervisor, you will be a key contributor to the success of our spa, ensuring smooth operations and an exceptional guest experience. This role offers opportunities for professional growth and leadership development in a dynamic spa environment.Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management, Customer Service, and Business Development Industries Personal Care Product Manufacturing Referrals increase your chances of interviewing at izil Beauty by 2x Full Time Spa Manager for a Hotel Spa in UAE - United Arab Emirates .Dubai, Dubai, United Arab Emirates 1 year ago Full Time Spa Director for a 5 Star Hotel Spa in UAE - United Arab Emirates .Full Time Spa Manager for a Day Spa in UAE - United Arab Emirates .Dubai, Dubai, United Arab Emirates 18 hours ago Store manager - Luxury Jewellery and Watches We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr