Technical Support Specialist

Job Title: Technical Support Specialist The role of the Technical Support Specialist is to provide expert assistance to end-users in resolving technical issues related to computer systems, hardware, and software. This position requires strong analytical skills, attention to detail, and effective communication abilities.Key Responsibilities: Provide timely and courteous support to end-users via phone, email, or in-person.Analyze user problems and implement solutions using a variety of tools and resources.Collaborate with internal teams to resolve complex technical issues and improve overall system performance.Document and maintain accurate records of support interactions and resolutions.Stay up-to-date with industry trends and technological advancements to ensure continued expertise.Required Skills and Qualifications: Demonstrated experience in providing technical support in a fast-paced environment.Proven ability to analyze complex technical issues and develop effective solutions.Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.Strong problem-solving skills, with a focus on efficiency and effectiveness.Ability to work independently and as part of a team to achieve common goals.Benefits: Opportunity to work with a dynamic and innovative team.Competitive salary and benefits package.Ongoing training and professional development opportunities.A chance to make a meaningful impact on the success of our organization.Seniority Level: Mid-Senior level Employment Type: Full-time Job Function: Customer Service, Consulting, and Design Industries: IT System Data Services, Real Estate, and Data Infrastructure and Analytics