Supervisor – Front Desk

Job Description PRIMARY RESPONSIBILITIES: Ensure staff knowledge of hotel features, services, hours of operation, room rates, and promotions.Manage check-outs for both FIT guests and groups according to standard procedures.Maintain punctuality and document attendance records.Ensure all front desk equipment is maintained and supplies are adequate.Prepare requisitions to replenish items needed during high business volume.Create bi-weekly staff schedules based on business levels.Ensure staff report on time and record absences appropriately.Inspect staff grooming and attire, ensuring standards are met.Foster a healthy working environment and good team relationships.Pre-assign rooms in the computer system and follow through on requirements.Prepare for guest arrivals, including packages and registration cards.Handle guest complaints promptly to ensure satisfaction.Monitor room status, report unclean or out-of-service rooms, and resolve discrepancies.Follow up on unfinished assignments with the next supervisor.Oversee cashiering procedures including adjustments, paid outs, and charges.Manage foreign currency exchange and posting of charges.Settle guest accounts and close cashier operations.Ensure telephones are answered within 3 rings with proper etiquette.Maintain high standards of personnel appearance and hygiene.Oversee express check-in/check-out processes.Handle late check-out requests and group check-ins/outs per hotel procedures.Resolve and document all traces and discrepancies.Monitor the front office house bank and ensure all banks are intact.Manage safe deposit procedures, including key inventory and records.OTHERSEngage in continuous learning through personal IDP.Perform any other duties assigned by superiors.ACCOUNTABILITIESRepresent Dusit's brand and values consistently, delivering exceptional guest experiences and promoting Thai graciousness.COMPANY'S CULTUREEmbrace and communicate the company's vision, mission, and values, leading by example and inspiring subordinates. "Proud to belong and to contribute".CONFIDENTIALITYMaintain confidentiality of all intellectual property and data, adhering to hotel policies on internet and email use. Protect hotel, customer, and staff information during and after employment.JOB REQUIREMENTSBachelor's degree in Hotel Management or relevant field.At least 2 years of experience in Front Office or Guest Service roles.Knowledge of yield management and cost controls.Proficient in English, both written and spoken.Pleasant personality with strong communication and interpersonal skills.#J-18808-Ljbffr