Reservations Agent

Bachelor of Hotel Management(Hotel Management)Nationality Any Nationality Vacancy1 Vacancy Job Description Job Description Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Reservations Agent to join our Reservations team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.About The Job Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Revenue Department, the Reservations Agent is responsible in will handle bookings and materialize the maximum number of guests' requests and reservations. The Reservations Agent reports to the Assistant Reservations Manager.As Reservations Agent, you will be responsible for the following duties: Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability Ensure clients satisfaction and adherence to Emirates Palace Mandarin Oriental service standards Follow internal credit policy Follow up on lost business and bring information about them to the knowledge of the department superiors Spot-check reservations made the previous day and check all VIP arrivals Test calls LQA / IFH results

85%Follow the internal up-sell program for Reservations department As Reservations Agent, We Expect From You Diploma in Hospitality Management or equivalent Minimum one year working experience in the luxury hotel industry in the same role Guest focused A team player who delivers at his/her best Trustworthy and responsible Composed and able to handle pressure Attention to detail Excellent communication in English both oral and writing Company Industry Hotels Hospitality Department / Functional Area Chefs F&BFront Desk Keywords Reservations Agent Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com#J-18808-Ljbffr