Front Office Supervisor-

Job Description PRIMARY RESPONSIBILITIES: Ensure the staff's knowledge of hotel features, services, hours of operation, room rates, special packages, and promotions. Handle FIT guests and group check-outs smoothly according to standard procedures. Maintain punctuality of staff and document attendance records. Ensure all equipment at the Front Desk is maintained and supplies are adequate. Complete requisitions to replenish supplies anticipating high business volume. Prepare bi-weekly schedules based on business levels. Ensure staff report to work on time; record absences or calls. Inspect staff grooming and attire regularly, ensuring standards meet Dusit International. Maintain a healthy working environment and good departmental relationships. Pre-assign rooms in the computer and follow through on requirements. Prepare for guest arrivals, including packages and registration cards. Handle guest complaints promptly to ensure satisfaction. Monitor room status, report unclean or out-of-service rooms to Housekeeping. Resolve issues with discrepant rooms. Review unfinished tasks and coordinate with supervisors. Oversee cashiering procedures, including adjustments, paid outs, and corrections. Manage foreign currency exchange and posting of charges. Settle guest accounts and close cashiering at shift end. Balance cashier summaries and complete remittance envelopes. Answer phones within three rings with proper etiquette. Maintain high standards of personnel appearance and hygiene. Monitor express check-in/check-out procedures for accuracy. Handle late check-out requests per hotel procedures. Manage group check-ins/outs efficiently. Resolve and document traces issues. Monitor the house bank and ensure all cash banks are intact. Oversee safe deposit procedures, including inventory and record keeping. OTHERS Engage in continuous learning through own IDP. Perform any other duties assigned by superiors. Accountabilities Represent Dusit's brand and values consistently, establishing relationships and delivering exceptional guest experiences, promoting Thai graciousness. Company's Culture Embrace and communicate the company's vision, mission, and values, leading by example and inspiring subordinates. "Proud to belong and to contribute". CONFIDENTIALITY Ensure confidentiality of all intellectual property and databases, adhering to hotel policies on internet and email use. Keep hotel, customer, and staff information secure during and after employment. JOB REQUIREMENTS Bachelor's degree in Hotel Management or relevant field. At least 2 years of Front Office or Guest Service experience in a similar role. Familiarity with yield management and cost controls. Proficient in English, both written and spoken. Pleasant personality with strong communication and interpersonal skills. #J-18808-Ljbffr