Guest Experience Ambassador

Hotel Guest Services Representative We are seeking a highly skilled and dedicated individual to join our team as a Hotel Guest Services Representative. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.Job Summary: Respond to guest requests for special arrangements or services, such as transportation reservations and dry cleaning;Respond to special requests from guests with unique needs and follow up to ensure satisfaction;Gather, summarize, and provide information to guests about the property and surrounding area amenities, including special events and activities;Answer, record, and process all guest calls, messages, requests, questions, or concerns;Contact appropriate individuals or departments as necessary to resolve guest call requests or problems;Review shift logs/daily memo books and document pertinent information in logbooks;Monitor club lounge for seating availability, service, safety, and well-being of guests;Report accidents, injuries, and unsafe work conditions to management; and complete safety training and certifications.Required Skills and Qualifications: High school diploma or equivalent;No related work experience required;No supervisory experience required;No license or certification required.Benefits: We offer a dynamic and supportive work environment, where our associates can grow and develop their skills. We are committed to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent, and experiences of our associates.