Front Desk Ambassador

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will enable you to manage guest expectations in a fast and busy environment. With a keen eye for detail, you will not miss a step in the procedures.Main Responsibilities: Greet and welcome guests, visitors, and suppliers; answer telephone calls, providing a warm and timely welcome.Provide accurate information on promotions, room prices, activities, and events in the surrounding area.Ensure payments are made according to cash handling procedures and process reservations and cancellations accurately.Identify corporate leads and build long-term relationships.Drive online mentions and promote customer feedback.Understand online guest feedback and explore options for improvement.Carry out general office duties including correspondence, emails, and filing.Maintain appropriate stock of supplies and reception stationery.Effectively communicate with all departments regarding guest requests and complaints.Requirements: Customer-focused approach Excellent communication skills Strong attention to detail Flexible and able to work under pressure Ability to work independently and in a team Proactive and excellent organizational skills Ability to provide exceptional customer service You Must Have: At least one year of experience as a Hotel Receptionist in the Front Office department.Knowledge of property management systems (PMS)Arabic language skills We Offer: A competitive salary package, accommodation, transportation, medical insurance, air tickets, and hours that promote work-life balance. We have opportunities for growth and development within our company.We value creating a culture that brings the guest experience to life for both our customers and employees. Our strong company values guide our actions and decisions.We aim to create an environment where everyone has the opportunity to develop and achieve their goals. We promote from within and strive to create a supportive and engaging work environment.