Vacation Experience Coordinator

About Guest Support Agent Role This role involves providing exceptional customer service and administrative coordination. A dedicated and service-driven Guest Support Agent is required to join the team in Fujairah operations.Excellent communication and multitasking skills are essential for ensuring smooth guest experiences and operational flow.Key Responsibilities: Greet and welcome guests warmly, making a professional first impression.Handle all guest inquiries, bookings, and concerns via calls, messages, emails, and in person.Process reservations accurately and update property management systems.Coordinate daily operations with housekeeping and maintenance teams.Provide support to guests, such as arranging groceries and fulfilling specific requests.Respond promptly to maintenance or housekeeping needs raised by guests.Support general office administration, procurement, call handling, and filing.Liaise with operations and guest relations teams for a seamless experience.Maintain records and follow up to ensure guest satisfaction.Perform additional administrative duties as assigned.Additional Support Tasks: Attend incoming calls and messages.Monitor and respond to bookings and support emails.Convey notices from community management to guests.Respond to chats in Hub Spot and assign tasks accordingly.Create support tickets in Hub Spot and PMS.Communicate check-in/out procedures to guests.Coordinate check-in/out schedules with the operations team.Provide manuals and troubleshooting tips for gas, internet, etc.Record requests, issues, and complaints in PMS.Log compensation requests in PMS.Share guest visit schedules with relevant departments.Coordinate with management regarding offers or discounts for inconvenienced guests.Administrative Support: Update financial details for tentative bookings.Collect guest IDs and passports for bookings.Update extensions and registration details.Handle community portal viewings and requests.Manage GRO, guest, and community interactions.Resend missing registration details.Handle outbound calls, time, and key collections.What We Offer: Competitive salary package Medical insurance plan Air ticket allowance Comprehensive training and support Dynamic and supportive work environment