Receptionist and Parent Liaison Officer

Receptionist and Parent Liaison Officer - Regent International School Fortes Education has been a leading education provider in the UAE for over four decades, with premium international schools and nurseries that have experienced outstanding success and growth. Our schools offer the most innovative and character-building education in the Middle East region.Our core ethos and philosophy of education is Positive Education (Pos Ed). Through Pos Ed, our schools foster active engagement in learning, celebrating character strengths and accomplishments. We encourage children to cultivate fulfilling relationships with others and seek meaning and purpose in their own lives. We enable children to become happy learners and develop into innovative thinkers, confident young adults, and lifelong learners. Our students develop resilience, a growth mindset, and deep character strengths that allow them to flourish in an ever-changing world.About Regent International School – Inspiring Minds. Building Character.With a rich history of over 35 years, Regent International School is recognized as one of the leading and most innovative schools in the region, as well as a global leader in Positive Education. We have a close-knit community spirit, with happiness resonating among our students, parents, and staff. We believe in inspiring, empowering, and enlightening our students and enriching the wider community.Regent International School is an all-through school offering a premium education across various pathways, including the National Curriculum of England, GCSE/IGCSE, and 'A' Levels. We also offer unique Signature Programmes in Environmental and Sustainability Studies, utilizing Forest School settings and hydroponic technology. Our world-class STEAM centre provides opportunities to apply learning to real-world problems. We run mini-MBA programmes with the Peter Jones Academy and incorporate AI, AR, and VR technologies across subjects. Our performing arts program is outstanding, supported by talented teachers. The school was rated 'Very Good' by DSIB and 'Outstanding' in the 2019 BSO inspection.We invite applications to join our dynamic and innovative school.Requirements Job Role: We seek an experienced and enthusiastic Receptionist & Parent Liaison Officer.Main Responsibilities: Answer, screen, and forward incoming calls, providing basic information as needed.Provide efficient office support to ensure smooth school operations.Liaise with families, nurturing relationships throughout the student lifecycle.Manage communication channels with parents, addressing concerns, complaints, and feedback promptly and escalating when necessary.Coordinate and support parent/community events.Assist in induction processes with welcome packs and follow-up calls.Act as the first point of contact for parental complaints, monitoring and escalating issues appropriately.Maintain knowledge of Ministry of Education and KHDA regulations.Participate in weekly meetings, workshops, and interventions.Handle inquiries via CRM, process requests, and log information.Greet and assist prospective parents and visitors, addressing their needs courteously.Redirect queries to relevant departments and communicate policies clearly.Support new family admissions and transitions, including KHDA registration and documentation.Assist the Admissions team with data entry and record keeping.Monitor and update registers for student attendance, early pick-up, and other compliance records.Conduct surveys and collaborate with marketing to improve engagement strategies.Notify leadership of potential withdrawal cases.Support marketing initiatives through digital forms and data updates.Conduct family exit interviews and manage daily mail, deliveries, and security procedures.Maintain appointment calendars and schedule meetings.Job Specifications: Bachelor's degree in any discipline.Bi-lingual skills, especially in Russian or another language, are advantageous.Excellent customer service, negotiation, and numerical skills.Proficient in computer applications.Application Process: If you are passionate, energetic, and committed to making a difference, we welcome your application. Join us in shaping the future of education at Regent International School.How to Apply Complete our online application at: http: //forteseducation.com/Careers/Current-Openings#J-18808-Ljbffr