Front Office Professional

Welcome to a world where customer satisfaction is paramount, and your role as a Hotel Receptionist will play a pivotal part in delivering exceptional experiences.Job Description We are seeking an enthusiastic and proactive individual who can excel in a fast-paced environment, providing top-notch service to our valued guests. Your primary responsibility will be to greet and welcome guests, visitors, and suppliers with a warm and timely welcome, answering telephone calls and responding to their queries efficiently. Additionally, you will be responsible for managing payments according to cash handling procedures and ensuring accurate data entry skills support seamless reporting.Main Responsibilities: Greet and welcome guests with a smile, answering phone calls and providing a prompt response in line with our brand standards.Provide accurate information on promotions, room prices, activities, and events in the surrounding area to ensure guests receive reliable insights.Process payments according to established procedures and handle reservations and cancellations efficiently.Identify corporate leads and foster long-term relationships.Promote online mentions and gather valuable customer feedback.As a skilled Hotel Receptionist, you will be expected to maintain a high level of professionalism, adaptability, and attention to detail in a dynamic environment. If you possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer service, we would love to hear from you.Requirements: Customer-oriented approach with a focus on guest satisfaction Excellent communication and interpersonal skills Strong analytical and problem-solving skills Flexibility and ability to work under pressure Able to work independently and as part of a cohesive team Benefits: We offer a competitive salary package, accommodation, transportation, medical insurance, air tickets, and hours that promote a healthy work-life balance. Our company fosters a culture that values employee growth and development, offering opportunities for career advancement and continuous learning. Join us in creating unforgettable experiences for our guests!