Front Office Representative

Your passion and energy will be contagious as you welcome guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will help manage guest expectations in a fast-paced environment.You will ensure all procedures are followed meticulously, with a keen eye for detail. Managing payments will become second nature, supported by excellent data entry skills to ensure accurate reporting.Main responsibilities include: Greeting and welcoming guests, visitors, and suppliers, answering telephone calls, and providing a warm, timely welcome.Answering guest-related queries and providing information about room prices, activities, and events in the surrounding area.Processing payments according to cash handling procedures and managing reservations and cancellations accurately and efficiently.Identifying corporate leads and building long-term relationships.Promoting online presence and encouraging customer feedback.Monitoring online guest feedback and exploring options for improvement.Carrying out general office duties, including correspondence, emails, and filing, to ensure the smooth running of the reception area.Maintaining appropriate stock of supplies and reception stationery.Communicating effectively with all departments regarding guest requests and complaints to ensure smooth service delivery.Requirements: Customer-oriented approach Excellent communication skills Strong attention to detail Flexible, agile, and able to work under pressure Ability to work independently and as part of a team Proactive with excellent organizational skills Ability to provide exceptional customer service You must have: At least one year of experience as a Hotel Receptionist in the Front Office department Knowledge of Opera PMSProficiency in Arabic (speaking, reading, and writing)We offer a competitive salary package, accommodation, transportation, medical insurance, air tickets, and flexible hours to support work-life balance. We promote from within and strive to create a supportive and engaging environment where our team can thrive and deliver excellence.We prioritize the customer experience and believe in creating a culture that brings it to life for both our guests and our team. Our strong company values emphasize fairness, respect, and open communication.If this sounds like you, please click on the 'I'm interested' button.