Call Center Team Lead
Description
Job Overview The Director - Call Center Operations will lead the call center team, optimizing performance and aligning with resort goals.Main Responsibilities: Lead, develop, and mentor call center teams.Establish strategic plans to optimize call center performance.Coordinate with relevant departments to satisfy customer needs.Fulfill operational requirements of Rooms and Gaming Departments.About You Candidates must have 7-10 years of experience in call center management, with at least 3 in a leadership role within luxury hospitality or a high-end service environment. Key skills include strategic planning, team development, and effective communication. The ideal candidate is highly motivated, results-driven, and passionate about delivering exceptional customer experiences.
Posted: 20th December 2025 11.52 pm
Application Deadline: N/A
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