Application Technical Support Professional

Job Description: As a Trading Application Support Specialist, you will be responsible for ensuring the deployment of our solutions to clients and providing technical support.Key Responsibilities: Analyze and troubleshoot issues or incidents, aid customers in resolving issues, explain usage, debug failures, pinpoint problems, implement workarounds, enhance performance, improve security, and determine root causes.Define severity and area of each issue, ensure accurate classification and prioritization.Resolve tickets according to the required knowledge, adhere to the proper process, and escalate when necessary for timely resolution.Serve as the primary point of contact for customers, address requests through resolution or escalation, keep customers updated on progress, and provide clear steps and timing.Write comprehensive documentation on current issues for customers to enhance knowledge (KDB).Deploy products at customer sites, ensure seamless integration and functionality, and provide training sessions to clients (end-users and IT teams) to optimize product utilization.Support both local and international customers, adapt to an international context with multinational clientele, and work from Monday to Friday, 8: 00–17: 00 with potential adjustments as required.