Senior IT Performance Manager

IT Performance Management Professional Are you a seasoned IT professional looking for a new challenge? Do you have a passion for performance management and a knack for driving business results?About the Role We are seeking an experienced IT Performance Management Professional to join our team. As a key member of our IT organization, you will be responsible for developing and implementing performance management programs that align with our company's strategic goals.Key Responsibilities Develop and implement performance management programs that drive business results Analyze performance data to identify areas for improvement and make recommendations Provide transparency and visibility of service level performance to senior management Support the service management team's vision and process improvement efforts Define service level management and IT Performance monitoring framework Identify and implement process improvements within the IT department to streamline workflows and enhance performance outcomes Requirements7+ years of relevant work experience Work experience with ITSM tools Proficiency with use of Remedy or Service Now ITSMStrong analytical skills and experience with data analysis Excellent communication and collaboration skills Preferred Qualifications10+ years of professional hands-on experience in IT Performance management in a large environment Proficiency with use of Remedy or Service Now ITSMStrong analytical skills and experience with data analysis Work experience with various ITSM process owners and technical teams Job Type Contract Industry IT Services and Consulting