Senior Trading Operations Specialist

Job Title Position Overview: We are a leading trading platform expanding globally with top-rated products winning prestigious industry awards for cutting-edge technology and seamless client experience.We deliver only the best so we search for the best people to join our talented team.Main Responsibilities: Supervise MENA-based customer support and onboarding teams ensuring timely compliant and client-centric service delivery.Ensure all client onboarding activities meet regulatory compliance standards.Track key metrics including CSAT, first response time, and onboarding TATs; identify areas for improvement and implement corrective actions.Oversee daily payments operations including client deposit and withdrawal processing to ensure accuracy, timeliness, and regulatory compliance.Coordinate with banks PSPs and internal finance teams to resolve payment issues and enhance client experience.Reconcile payments and oversee daily funding flows across client accounts in coordination with the Finance function.Ensure operational processes align with regulations, policies, and global best practices.Assist in preparing and reviewing documentation, audit requests, and submissions relevant to operational functions.Support internal control audits and contribute to continuous improvement of operational risk management processes.