Relationships Manager

Job Overview The Customer Relations Manager plays a pivotal role in enhancing customer satisfaction, retention, and loyalty by spearheading customer relationship activities and CRM strategies.Key Responsibilities: Maintain and update customer data within the CRM platform to ensure seamless integration with business objectives.Analyze customer interactions and feedback to support marketing and sales operations, driving business growth through informed decision-making.Collaborate with cross-functional teams to align CRM initiatives with organizational goals, fostering a customer-centric culture.Requirements: A minimum of 2-4 years of experience in CRM, customer service, or marketing roles, preferably in an automotive or related industry.Proficiency in CRM systems, such as Salesforce or SAP CRM, and excellent analytical skills to interpret complex data sets.