Billeting Manager
Full time
at Chalhoub Group in
Doha, Qatar
Job highlights
Posted on February 20, 2024- Professional background in
Job details
The Billeting Manager is responsible for managing billeting staff and lodging, ensuring the highest quality of living quarter maintenance, upkeep, customer service, and adherence to standards at multiple Life Support Areas (LSAs).
Principal Accountabilities
•Serve as primary liaison between customer and company to determine customer’s billeting needs and priorities, communicate protocol to staff regarding customer lodging assignments, and resolve issues
•Manage temporary or permanent living quarters at multiple LSAs for client and other civilian contractors in accordance with contract requirements and company objectives
•Oversee staff and activities to ensure proper maintenance and adherence to safety and cleanliness standards
•Maintain and report on accurate, current, vacancy/occupancy rates
•Ensure courteous customer service, timely resolution of service orders, and accountability of sufficient supplies for all locations
•Conduct and review regular customer surveys to obtain feedback on customer satisfaction and quality of services
•Maintain knowledge of relevant equipment, policies, and procedures, and provide training to develop staff
•Manage personnel actions including, but not limited to, hiring, performance appraisals, coaching, promotions, etc.
•Perform other duties as assigned
Knowledge & Skills
•Proficient in Microsoft Office software
•Fluent in reading, writing, speaking, and understanding English to write or correctly interpret documents, understand customer requests, speak effectively to groups of customers or employees, etc.
•Advanced ability to organize, multi-task, problem-solve, and deal with a variety of issues in a courteous, professional manner
•Working knowledge of relevant safety standards and principles/processes for providing customer service
•Basic understanding of military customs and courtesies to interact effectively with customers
•Effective and team-oriented communication, interpersonal, and leadership skills
Principal Accountabilities
•Serve as primary liaison between customer and company to determine customer’s billeting needs and priorities, communicate protocol to staff regarding customer lodging assignments, and resolve issues
•Manage temporary or permanent living quarters at multiple LSAs for client and other civilian contractors in accordance with contract requirements and company objectives
•Oversee staff and activities to ensure proper maintenance and adherence to safety and cleanliness standards
•Maintain and report on accurate, current, vacancy/occupancy rates
•Ensure courteous customer service, timely resolution of service orders, and accountability of sufficient supplies for all locations
•Conduct and review regular customer surveys to obtain feedback on customer satisfaction and quality of services
•Maintain knowledge of relevant equipment, policies, and procedures, and provide training to develop staff
•Manage personnel actions including, but not limited to, hiring, performance appraisals, coaching, promotions, etc.
•Perform other duties as assigned
Knowledge & Skills
•Proficient in Microsoft Office software
•Fluent in reading, writing, speaking, and understanding English to write or correctly interpret documents, understand customer requests, speak effectively to groups of customers or employees, etc.
•Advanced ability to organize, multi-task, problem-solve, and deal with a variety of issues in a courteous, professional manner
•Working knowledge of relevant safety standards and principles/processes for providing customer service
•Basic understanding of military customs and courtesies to interact effectively with customers
•Effective and team-oriented communication, interpersonal, and leadership skills
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