Receptionist

We are looking for a friendly, organized, and pet-loving Receptionist to be the first point of contact for our mobile pet grooming company. As a receptionist, you will play a key role in scheduling appointments, answering customer inquiries, managing customer data, and supporting our grooming team to ensure smooth daily operations. The ideal candidate is a proactive, detail-oriented individual with excellent communication skills and a passion for pets.Key Responsibilities: Customer Service: Handle all incoming phone calls, emails, and online inquiries with professionalism and warmth, addressing customer questions and concerns promptly.Appointment Scheduling: Manage the grooming schedule efficiently by booking, rescheduling, and confirming appointments based on groomers' availability and location routes.Client Coordination: Keep clients informed about their scheduled appointment times and any updates regarding groomer arrival.Data Entry: Maintain accurate records of customer information, pet profiles, grooming history, and billing details.Route Coordination: Collaborate with the grooming team to optimize daily routes and ensure punctuality at client locations.Customer Follow-Up: Send reminders for upcoming appointments and post-service follow-up to ensure customer satisfaction.Administrative Support: Perform general office duties such as ordering supplies and other tasks as assigned by the operations manager.Minimum Requirements: High School Diploma or equivalent; additional training in customer service or office administration is a plus.Experience in customer service or receptionist roles (experience in the pet care industry is highly preferred).Excellent communication skills (both verbal and written).Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.Comfortable with technology, including scheduling software, CRM tools, and online booking platforms.Basic accounting skills for handling payments and invoices.Passion for animals and an understanding of basic pet care practices is a plus.Ability to work independently in a fast-paced environment.Problem-solving skills to handle unexpected changes, last-minute bookings, or route adjustments.Work Environment: The role will be based remotely.May occasionally be required to interact with pets or groomers on-site to ensure smooth operations.Benefits: Competitive salary based on experience.Opportunities for growth within the company.Flexible work schedule.Employee discounts on grooming services. #J-18808-Ljbffr