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Technical Support Engineer
Full time at Teltonika Middle East in Dubai, UAE

Technical Support Engineer Full time at Teltonika Middle East in Dubai, UAE

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Posted on May 23, 2021

Job details

Teltonika Middle East - FZE is a representative branch of Teltonika IoT Group, a European group of

companies creating and manufacturing Internet of Things (IoT) for more than 20 years. 


The key to success is our talented and ambitious team. Therefore, our efforts to help and give all necessary tools for employees to become successful professionals are a priority to us.


We are growing and expanding, therefore we are hiring for Technical Support Engineer to join our team in Dubai!


THE MAIN AREAS OF RESPONSIBILITY


  • Solve technical issues and look for a way to reduce them;
  • Consult employees and customers on device/solution related technical issues;
  • Document service and installation actions by completing forms, reports, logs, and records;
  • Prepare technical tasks;
  • Serve existing accounts by analyzing work orders, planning travel schedule, investigating complaints, conducting tests and resolving problems; 
  • Establish service by studying system requirements, ordering and gathering components and parts,
  • completing installation, performing acceptance tests;
  • Prepare and provide training for employees and clients about our company’s products and solutions;

Communicate with clients and provide Technical Support/Technical Help via phone/Skype and remote

  • connection; 

Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved

  • methods and techniques, recommending system improvements;
  • Available to visit clients in UAE and able to meet customers in office and be involved in meetings to answer technical questions; 
  • When needed, take part in exhibitions/conferences and present technical presentation of our product



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