Facilities Manager | AFE | Dubai, UAE
at Al Futtaim Group in
Job highlightsPosted on May 18, 2021
The FM will be responsible for providing, maintaining and developing a multitude of services including security and health & safety. Such services range from property strategy, building, infrastructure and facilities maintenance, space management, communications, administration and contract management for a number of outsourced engineering, maintenance and cleaning service providers.
The FM will have to demonstrate excellent leadership qualities, and be able to handle multiple and often conflicting priorities. The FM also has to develop and maintain standard operating procedures, emergency response plans, preventive and predictive maintenance programmes and all technical documentation.
Soft Service Management:
Management of planned, reactive and incidental works delivery for security, safety, traffic, housekeeping, waste management and pest control. Responsible for implementing soft services plan for DFC properties by directing team in routine and scheduled jobs; ensuring compliance to set standards and carrying out regular inspection, with the objective of enforcing adherence to safety standards and customer satisfaction with in allotted budget.
Responsible for monitoring SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance
Maintain an up to date record of all assets installed within the properties managed.
Recommends procurement of capital equipment according to the operations need. Ensuring new assets being brought into operations are entered onto pre-planned maintenance program and subject to QA procedures.
Responsible for ensuring all team members and contractors teams are operating efficiently.
All staff training is in place and meaningful to the operation.
Implement expected service standards to the staff and monitor them in terms of personal grooming, hygiene levels, communication skills and the service offered to guest with the objective of superior client experience and ensuring that they appropriately represent the standards of DFC. Arrange necessary training to maintain / improve standards.
Emergency and Crisis Management:
Responsible for ensuring that the security staff are trained to recognize and follow procedures related to any crisis and emergency, as well as ensure that the Crisis Management Team are informed within the specified time period in the case of any such event, so as to effectively manage and control the situation.
Drive improvement in water and electricity saving initiatives.
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