Service Advisor - Arabic Speaker | Al Futtaim Honda | Abu Dhabi
at Al Futtaim Group in
Abu Dhabi, UAE
Job highlightsPosted on May 9, 2021
About the Position:
We are currently looking for technically competent & performance driven Service Advisor to work with our Honda team in Abu Dhabi. Service Advisors are the first contact for customers in the Workshop, they are the image builder for the Service Department and present a picture of faith and confidence.
As part of our Service team, your key responsibilities are as follows:
- Attend promptly and greet with a smile
- Ask Question and record customer requests without delay
- Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
- Empathize and clarify customer requests.
- Ensure adequate number of Repair Order as per the business flow.
- Ensure proper explanation of the content of work in detail
- Check workshop situation and promise delivery time.
- Ensure providing proper cost estimate and delivery time to Customer.
- Ensure keeping promised time to customers
- Check and ensure accordance of invoice and work performed.
- Inform customer after work completion and agree pick up time.
- Clear explanation of the job done and invoice and guide to the cashier.
- Deliver the vehicle in person
- Ensure achievement of given revenue targets
- Promotion of value added services
- Obtain high standards of Customer Service Values.
- Resolution of Customer concerns at the earliest time and ensures satisfaction.
- Ensure Completion of dealer certification requirements.
- Prepare and enroll for Skill Contest events
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.