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Call Center Agent
Full time at Top ERP Training Center Abu dhabi in Sharjah, UAE

Call Center Agent Full time at Top ERP Training Center Abu dhabi in Sharjah, UAE

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Job highlights

Posted on May 4, 2021

Job details


  • Answer calls professionally and provide information about products and services.
  • Obtain customers information by answering telephone calls; interviewing clients through surveys and verify the information.
  • Provide and collect details from customers regarding their requirements and collect information and details about customer complaints and feedback.
  • Keep records of customer interactions, transactions, inquiries, complaints, comments and actions taken.
  • Update the information provided by the customers in Salesforce (CRM) and assign it to relevant department.
  • Conduct after sales survey with the customers periodically to enhance customer experience.
  • Enter customer information into Salesforce (CRM) for business acquisitions, retention and management.
  • Ensure to achieve quality assurance target on a weekly & monthly basis.


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