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Customer Service Representative
Full time at Heritage Automotive in Dubai, UAE

Customer Service Representative Full time at Heritage Automotive in Dubai, UAE

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Job highlights

Posted on May 3, 2021

Job details


•Inspects vehicle to further analyze the problem.

•Advises customer on necessary repairs and maintenance.

•Works with customer to formulate the best service plan for their budget and needs.

•Draws up work order.

•Assigns service to specific mechanic.

•Assists mechanics in completing repairs.

•Provides cost estimates to customers.

•Answers questions posed by customers.

•Maintains electronic and/or paper records of completed service work.

•Explains the work completed by mechanics and makes suggestion for future maintenance.

•Enters customer information into system

•Provides billing statements and explains billing details.

•Processes payments.

•Inspects work completed by mechanics.

•Test drives vehicle before returning it to the customer.

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