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Accountant | TECHSERVE | Dubai
Full time at Al Futtaim Group in Dubai, UAE

Accountant | TECHSERVE | Dubai Full time at Al Futtaim Group in Dubai, UAE

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Posted on May 2, 2021

Job details

About the Role

 

You will provide retail finance support and constantly co-ordinate with the team for compliance of policies and procedures. Your responsibility will be but not limited to:

  • Daily cash collection / Petty cash management
  • Debtors payment follow up and clearing
  • Contract creation / Customer lease billing on every month
  • Customer / Supplier account reconciliation
  • Maintain GL reconciliation / GL Schedule
  • Principal claim process and payment follow-up
  • Supplier payment release
  • Sales Report flash
  • MIS reports
  • Manage Jobs / Customer requests

        - Log Service delivery requests & Supplies delivery requests

        - Ensure SLAs in attending calls with least Call Abandon Ratio

        - Allocation of Jobs taking into consideration geographical routing, Maximize per day per Tech productivity, Meet response time 2 – 4 hours, Assess Load Vs Capacity of Techs

        - Plan the Preventive Maintenance schedule (based on AMC terms and/or Document volume of the Printers / MFPs)

  • Customer relationship management (key for CS and for service referrals for new machines)
  • Work in close coordination with Supervisor / Manager and the field teams (technical & delivery crews) for real time / dynamic service support to the customers
  • Update full cycle of the Jobs in SAP – Notification/Service order/Spare requests/Job update/Invoicing 
  • Co-ordinate with stores for parts / units 
  • Filing of relevant documents. 


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