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SERVICE COORDINATOR
Full time at ManpowerGroup Middle East in Dubai, UAE

SERVICE COORDINATOR Full time at ManpowerGroup Middle East in Dubai, UAE

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Posted on April 29, 2021

Job details

Service Coordinator - 6 months maternity cover

This is a contract role through ManpowerGroup.


• Managing Customer’s expectations and acting as point of contact for services queries.

• Support Trane distributors with the company’s services, whilst implementing best practices and following the standard processes.

• Ensure and maintain a high customer satisfaction by monitoring and resolving customer complaints effectively.

• Respond to parts inquiries ( parts identification, pricing and manufacturing lead time ).

• Processing and handling Offshore and Local orders received from Distributors.

• Reviewing purchase orders in details, processing the order through R12 system and sharing with factory representatives for booking.

• Reviewing and sharing all orders acknowledgments with customers/distributors after order is booked for their confirmation.

• Regular updates to Trane distributors towards the orders received until it is completed and shipped.

• Tracking shipment and deliveries based on orders Incoterms until order is completed.

• Maintain all services orders Database on daily basis with keeping it updated with accurate information.

• Maintain and update DFSD on daily basis of the services orders to ensure accurate invoicing forecast is provided.

• Coordinate with the ILC (International Logistics Coordinator) for offshore orders until it is shipped and closed for billing.

• Pro-active coordination with Trane or customer forwarder to ensure smooth movement of the goods and to avoiding unnecessary issues such as missing documentation or inaccurate information related to shipments.

• Reviewing shipping documents in details prior sharing with Trane customers/distributors.

• Processing and invoicing Local orders ( buy and resell orders, as well as service orders ).

• Coordinate with suppliers for the buy and resell orders to ensure they are handled smoothly until they are shipped.

• Raise requisitions for purchase orders creation, receipt orders and invoicing through R12 system.

• Keep logs and record of monthly forecast, order summary and backlog.

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