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LDSC Manager
Full time at Averda in Abu Dhabi, UAE

LDSC Manager Full time at Averda in Abu Dhabi, UAE

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Posted on April 26, 2021

Job details

Job Purpose

Oversee service delivery resource allocation 

  • Monitor monthly work plans for the team to ensure consistency in customer expectations
  • Approve allocation of vehicles and resources
  • Approve exceptional dispatch plans with Delivery Manager
  • Monitor all vehicle scheduling and inspection requirements (vehicle registrations, fines).

Analyse business data

  • Analyse all dashboard reports (DMS and CRM) to spot trends and improve existing processes
  • Develop monthly and ad-hoc reports as per stakeholders and department requirements
  • Report department KPIs monthly
  •  Deliver information for cost analysis
  • Analyse trends and submit report to Delivery Director for continuous improvement

Manage route performance

  • Analyse route performance to identify top and bottom performers
  •  Monitor quality, accuracy and consistency of dispatch plan versus actual route performance
  • Implement action plan to improve route performance when required

Manage client relationship(s)

  • Contribute to the project operational strategy and manages lead to cash process
  • Maintain accurate and complete customer data in CRM and DMS systems
  • Improve overall customer experience
  • Develop standard operating procedures
  • Continuous improvement on customer satisfaction survey
  •  Resolve escalated issues raised by customers
  • Manage key customer communication
  • Monitor the quality day to day calls and emails received by the LDSC team

Manage Access, Time and Attendance (ATA)

  • Quality control facial recognition
  • Allocate monthly shifts
  • Update changes in shifts
  •  Achieve the OT eligibility hours
  • Follow up on technical issues
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