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CX Program Manager
Full time at Black & Grey HR in Abu Dhabi, UAE

CX Program Manager Full time at Black & Grey HR in Abu Dhabi, UAE

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Posted on March 9, 2021

Job details

Black & Grey HR is recruiting for a leading company in Abu Dhabi, UAE. Our client is looking to hire a CX Program Manager who will strategically guide the teams and project managers in ways that will promote the company's customer experience. You will also oversee the progress of IT & marketing operations.
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<br />- Formulate, organize and monitor inter-connected projects
<br />- Decide on suitable strategies and objectives
<br />- Coordinate cross-project activities
<br />- Lead and evaluate project managers and other staff
<br />- Develop and control deadlines, budgets and activities
<br />- Apply change, risk and resource management
<br />- Assume responsibility for the program's people and vendors
<br />- Assess program performance and aim to maximize ROI
<br />- Resolve projects' higher scope issues
<br />- Prepare reports for program directors
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<br />Requirements- 8 to 12 years of relevant CX program manager experience in the United Arab Emirates
<br />- Excellent analytical and problem-solving capabilities.
<br />- Ability to react to project adjustments and alterations promptly and efficiently.
<br />- Ability to effectively prioritize and execute tasks in a high-pressure environment and to manage multiple and changing priorities simultaneously.
<br />- The ability to foster motivation within the project team to meet challenging objectives.
<br />- Good knowledge of project management methodology
<br />- Excellent planning and organizational skills
<br />- Strong communication and interpersonal skills across diverse groups of people - verbal and written
<br />- Fluent command of the English language, Arabic is a plus
<br />- Ability to work as a team player and promote a cooperative work atmosphere
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<br />Benefits- Opportunity to work with one of the leading group of companies in the Abu Dhabi.
<br />- Salary plus benefits.
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