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Technical Support Manager
Full time at I-Talent in Dubai, UAE

Technical Support Manager Full time at I-Talent in Dubai, UAE

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Posted on March 14, 2021

Job details

Technical Support Manager


Location: Dubai


Salary: AED. 20,000


 

Job Purpose:

  • To provide Technical Support to customers and distributors, delivering the highest of quality responses within agreed time frames.
  • To create test schedules, plans and reports for new and existing security products manufactured by the company.

 

Key Responsibilities:

  • Provide timely and accurate advice and support via phone, email, remote connection and face to face to all customers / distributors / users in MEA regions
  • Effectiveness in understanding problems and making timely, practical decision.
  • Follow up on open tickets and ensure customers are kept up to date at all times with the progress
  • Maintain and develop the companies adopted CRM system ensuring all data relating to customers and support tickets is accurate and always up to date
  • To provide a high level of technical support to customers and associated service facilities.
  • To accurately log all customer issues reported or observed on site and create site visit report.
  • To utilize test equipment to replicate customer configurations for testing/ troubleshooting purposes
  • To provide on-site support to customers and end users as required
  • To attend customer sites and assist with live site technical support and troubleshooting as required
  • To provide detailed written reports on outstanding customer issues on a weekly basis
  • Performing miscellaneous job-related duties as assigned by the Company


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