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IT Desktop Support Engineer
Full time at Excis in Dubai, UAE

IT Desktop Support Engineer Full time at Excis in Dubai, UAE

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Posted on March 15, 2021

Job details

Provide first/second level contact and problem resolution for customer issues.

Work with Third Party Vendors to remediate complex AV issues as needed

Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

Should have basic knowledge of Mac operating system, to support Apple pc users.

Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.  Able to  provides Break Fix, fault diagnosis and resolution.

Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

Provide timely communication on issue status and resolution.  Maintain ticket updates for all reported incidents.

Install, upgrade, support and troubleshoot for printers, computer hardwar. Performs general preventative maintenance tasks on computers, laptops, printers.

This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Cente

Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Need to provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Should have basic knowledge of Mac operating system, to support Apple pc users..
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  • Capable to use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.



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